Effective Date: October 31, 2025
At Lifeside Project, we specialize in creating digital journals, planners, and diaries delivered as instant downloads. Since these are intangible, digital products, they are non-returnable and non-refundable once purchased.
However, we understand the importance of making the right choice, which is why we provide sample templates so you can test compatibility, usability, and screen fit before purchasing.
1. Digital Product Policy
- All digital purchases are final.
- Once a file has been downloaded, refunds, cancellations, or exchanges are not possible.
- This ensures protection of our intellectual property and prevents unauthorized file distribution.
2. Try Before You Buy
- We provide sample templates.
- These samples allows you to:
- Test on your device (iPad, Samsung Tablet, etc.)
- Check app compatibility (GoodNotes, Notability, etc.)
- Evaluate usability, hyperlinks, and layout
By downloading the free sample, you acknowledge you’ve had the chance to verify suitability before purchase.
3. Exceptions
Refunds will only be considered in rare situations, such as:
- Duplicate purchase of the same product
- Technical error on our system preventing file delivery
If this happens, please email us at care@lifesideproject.com within 7 days of purchase.
4. Buyer Responsibility
- It is your responsibility to ensure you have the required device, storage, and apps to use our digital products.
- Lifeside Project is not responsible for issues related to third-party apps, device incompatibility, or user error.
5. Contact
For support, please reach out to us:
📧 Email: care@lifesideproject.com
🌐 Website: https://lifesideproject.com
We’ll do our best to help resolve technical issues quickly.
✅ Summary: All digital sales are final. Please test our sample templates before buying. Refunds are only possible in rare cases, like duplicate orders or delivery errors.