Since Lifeside Project offers only digital products, shipping and delivery work differently compared to physical goods. Below are answers to the most common questions our customers ask:
1. Do you ship physical products?
No. We only offer digital journals, planners, and books. All purchases are delivered electronically through download links.
2. How will I receive my digital product?
After successful payment, you’ll get an instant download link on the checkout page and in your confirmation email.
3. How long does it take to receive my product?
Delivery is usually instant. In rare cases, technical issues may delay delivery by up to 2 hours.
4. Will I get a copy of my files in my email?
Yes. A copy of your order details and the download link is automatically sent to your registered email address.
5. Do you deliver internationally?
Yes. Since our products are digital, they are available to customers worldwide, without restrictions.
6. Do you charge shipping fees?
No. As there are no physical deliveries, there are no shipping or handling charges.
7. What file formats do you provide?
We deliver products in PDF, ZIP, or app-compatible files (e.g., GoodNotes, Notability). Formats are mentioned on each product page.
8. Can I download my product more than once?
Yes. Download links are typically active for 3 attempts. We recommend saving your files securely on your device after download.
9. What happens if my download link expires?
If your link expires, contact us at care@lifesideproject.com with your invoice details. We’ll reissue your link after verification.
10. What should I do if I didn’t get my download link?
First, check your spam/junk folder. If still not received, confirm your email address was entered correctly, then contact us with your order ID.
11. Can I access my purchase on multiple devices?
Yes. Once downloaded, you can transfer your files to any device that supports the file format.
12. Do I need specific software to use my files?
Yes. For the best experience, use compatible apps like GoodNotes or Notability for interactive journals, or a PDF reader for basic versions.
13. What if I face issues opening the file?
Ensure your device has the right app installed. If issues continue, write to us at care@lifesideproject.com for quick assistance.
14. Do you offer replacements if I download the wrong size?
Yes. We have a Replacement Policy for wrong-size downloads. Just email us your order details and device information within 24 hours.
15. Why does Lifeside Project only deliver digitally?
Digital-first delivery reduces waste, avoids shipping delays, and allows us to offer instant global access while supporting our sustainability goals.
For any other queries, please reach out to us at care@lifesideproject.com. We’re always happy to help.